I. Placing an order 

I.1 By placing an order on our website, you agree to our terms and conditions as shown here. By placing an order with our webshop, you are entering into a binding contract. We reserve the right to refuse or cancel orders in case of stock problems, incorrect pricing, technical problems or suspected fraud.

I.2 When you place an order, you are aware that it involves a payment obligation, and you will be redirected to our payment environment. 

I.3 Once we have received your payment, we will email you confirming your order and payment. 

II. Shipping and receiving 

II.1 As soon as we receive your payment, we will start shipping your order! 

II.2 The place of delivery is the address indicated by the customer when placing the order. Incorrectly communicated delivery addresses are the responsibility of the customer and may result in additional costs to be borne by the customer. 

II.3 To the extent possible, the delivery of our products will be made within the time specified in the individual order confirmation. We always try to deliver the goods as soon as possible, in any case no later than 30 days after placing your order. 

II.4 If you have not received your goods within thirty days of placing your order, you must notify us, BIRKENSHOP, in writing. You can do this by e-mail or registered letter. An additional delivery period reasonable under the circumstances will then be agreed. If we are still unable to deliver the goods within this additional period, you have the right to cancel your order. We will then refund all costs already paid by you, including any standard shipping costs paid. 

II.5 BIRKENSHOP reserves the right to make partial deliveries. 

II.6 The risk of the product passes when you, or a third party designated by you, who is not the carrier, takes physical possession of the products.

III. Contact

III.1 If you have any questions about our shipping policy, you can always contact us at the following details:


2590 Berlaar, Broekweg 14 (Belgium) 
Phone number: 014 15 19 77
E-mail: info@birkenshop.be

III.2 You can also contact us via our chat! 

Want to know more about returning products? Then check out our returns page!