General Terms and Conditions
I. Company identity and contact
Company name: H.S.M.
Company form: Limited liability company
Trade name: BIRKENSHOP
Registered office: 2590 Berlaar, Broekweg 14 (Belgium)
Company number (KBO): 0463.903.587
VAT number: BE0463903587
Register of Legal Entities Antwerp, Mechelen Division
Phone number: 014 15 19 77
You can also visit our physical store at any time.
This is located at 2200 Noorderwijk, Ring 35, Belgium.
The opening hours are as follows:
Monday to Friday: 09.00 a.m. – 17.00 p.m.
Saturday: 09.00 a.m. – 12.00 p.m.
BIRKENSHOP is an independent point of sale of Birkenstock and does not belong to the Birkenstock group.
II. Applicability of the general terms and conditions
II.1 These general terms and conditions apply to all agreements between the company and the consumer, in particular all orders and purchases placed via the webshop of H.S.M. NV, trading under the commercial name “BIRKENSHOP”, with its registered office at 2590 Berlaar, Broekweg 14 and branch office at 2200 Noorderwijk, Ring 35, Belgium.
II.2 By placing an order, you agree to the provisions of these terms and conditions. If you do not agree with these terms and conditions, we ask you not to place an order through our webshop.
III. Description of the products and their price
III.1 For the full description and features of our products, please refer to our webshop and the individual product pages.
III.2 The prices displayed on our website for each product are in euros and always include VAT.
III.3 The price may always be increased by shipping costs, if applicable. The shipping costs will always be clearly and separately displayed prior to the final placement of your order. Any customs duties or other additional costs are the responsibility of the customer.
IV. Payment and methods of payment
IV.1 We are pleased to offer our customers the following payment options:
- Belfius Pay Button
- American Express
IV.2 We reserve the right to cancel an order if payment is not received within the specified period.
V. Legal guarantee of conformity of the products offered
V.1 We guarantee that the delivered products correspond to the description as shown on the website and meet the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability, and the existing legal provisions and / or government regulations on the date of the conclusion of the agreement.
VI. Legal warranty
VI.1 In accordance with the Belgian Law on the Protection of Consumers in the sale of consumer goods, you, the consumer, are entitled to a legal guarantee of two years from the delivery of the product. During this period, we, the seller, undertake to replace or repair any non-conforming product free of charge, provided the demand is reasonable and possible.
VI.2 Notice! The legal warranty does not apply if the defect has occurred as a result of accidents, neglect, falls, use of the product contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
VI.3 If you become aware of any non-conformity or defect in the product supplied by us, please notify us as soon as possible, at the latest within two months from the day you discovered the defect in the product. You can contact us by e-mail (see contact details above).
VII.1 If you have a complaint about a product or our service, please contact us. We will deal with your complaint as soon as possible.
VIII. Intellectual property rights
VIII.1 All intellectual property rights related to the content of our webshop, including texts, images, logos and designs, are owned by H.S.M. NV, acting under the commercial name “BIRKENSHOP”, or its licensors.
VIII.2 It is not permitted to copy, reproduce, distribute or in any other way use material from our webshop without the prior written permission of the copyright holder.
IX. Limitation of liability
IX.1 To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from the use of our webshop or its contents.
X.1 All agreements between the Company and the Customer shall be governed exclusively by Belgian law.
X.2 In case of disputes arising out of or related to these terms and conditions or the use of our webshop, the parties will seek an amicable solution. If an amicable solution is not possible, disputes will be submitted to the competent courts in Belgium.