FAQ – Old
Our employees always try to process all orders as quickly as possible.
Orders placed on a working day before 4:30 pm can usually be delivered the next working day via Bpost.
Birkenstock has developed two width sizes:
- Narrow footbed: this is our standard size for slippers, meaning Birkenstocks without a piece between the toes. This size is shown on the box with a coloured foot.
- Wide footbed: this is the size we use for the flip flops and all other Birkenstocks with a piece between the toes for adults. This size is shown on the box with an outlined foot.
Exceptionally, we have models that differ from this. The width size is clearly stated in the name of the shoe and in the specifications.
The children’s collection always has a narrow footbed. If you have extremely narrow feet, be sure to take a look at the kids collection.
Do not hesitate to contact us in case of doubt.
Birkenstocks are usually one size bigger than other shoes. That is why it is important to measure your foot length. Below you will find a handy table that converts your foot length (mm) into the perfect Birkenstock shoe size.
Have your foot circumference marked in a standing position. Measure the length from the heel to the longest toe in millimetres.
Our payment methods:
Bancontact / Mister Cash and Maestro (Belgian Bank Card)
You pay for your purchase immediately.
You pay securely in your trusted internet payment environment.
Payment is made immediately.
You don’t need to install any special software.
Credit card (Visa, Mastercard)
You pay via our secure SSL procedure. We ensure correct handling with your credit card organization. Your credit card will be charged when an item is shipped. If your order consists of multiple items shipped on different dates, your credit card will be charged per item shipped.
| Country | Shipping costs |
| Belgium, The Netherlands | € 4,50 (free from € 50) |
| Germany, France, Luxembourg | € 6,50 |
| Spain | € 15 |
| Canary Islands | € 26 |
You can find us at Ring 35, 2200 Noorderwijk. Noorderwijk is a district of Herentals, located in Belgium, between Antwerp and Hasselt. Birkenshop is easily accessible by motorway (E313). Opening hours are as follows:
Birkenshop sales point
Ring 35
2200 Noorderwijk
Belgium
014 15 19 77
Mon : 1 pm – 5 pm
Tue-Fri: 9am-17pm
Sat: 9am-12pm
The Birkenstock footbed is based on the anatomy of the foot and ensures that the weight of the body is distributed across the entire sole of the foot. For particularly sensitive feet, Birkenstock offers certain models with an integrated soft footbed.
In the soft footbed, a layer of foam is added to the natural latex, jute and resilient cork of the classic Birkenstock footbed. This bubble layer is resilient and retains its original shape perfectly. This allows Birkenstock to guarantee a permanently soft, shock-absorbing foot sole. This sole is also finished with a pleasantly soft suede cover. The soft footbed can be recognised by the blue instead of yellow print on the sole.
Make sure that your foot does not touch the raised edge of the sole.
Birkenstocks with a soft footbed are slightly smaller than the classic Birkenstocks.
We have two widths: narrow and wide. The narrow sole is always the standard size for slippers and house slippers. The wide sole is the standard size for flip-flops. We only recommend the wide sole (normal) slippers for extremely wide feet.
The footbed has remained unchanged. So, once a size 39, always a 39! If you wear thick socks in your slippers during the winter, make sure you buy a size bigger.
The first days the footbed can feel strange. Give your feet the chance to get used to your new Birkenstocks. Alternate the first few days with other shoes and be sure to keep going!
Do you have any questions? You can always come to our sales point in Noorderwijk to try them on or ask for advice by telephone, e-mail or livechat.
How do you keep your Birkenstocks in good condition?
Clean the footbed with a damp cloth every three weeks and let your Birkenstocks dry overnight.
Do you suffer from sweaty feet and odours? Disinfect and clean the footbed regularly with a cloth dampened with Dettol. Always let your Birkenstocks dry thoroughly after moistening the sole. Do not place them near a heat source or in the sun while they are drying.
Unfortunately you cannot prevent the footbed from turning black. The combination of moisture (sweat) and dirt is the cause.
How do you keep your Birkenstock footbed clean?
Remove heavy dirt with the Suede Shoe Brush.
Scrub the footbed firmly with the Collonil Cleaner Stick.
Apply Collonil Clean & Care to the Carbon Cleaning Brush and clean the footbed in a circular motion.
Allow the Birkenstocks to dry for 30 to 60 minutes.
Scrub the footbed firmly with the Collonil Cleaner Stick again.
Remove the remaining dirt by brushing the footbed with the Nature Crepe Brush.
